Frequently
Asked Questions
Get help with ordering, delivery, and returns.
If you have further questions, please contact us.
Orders
You have a grace period of 12 hours to cancel your order. We cannot cancel your order after the grace period.
Yes, you can order gift cards here.
Orders usually take 2-6 days to arrive once shipped.
International orders take 10-30 business days, but may be delayed at the border of the destination country as they go through customs.
Returns + Exchanges
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Orders are NOT refundable for reasons including the following:
- The wrong size is ordered.
- The uploaded artwork was not of good quality and printed pixelated or incorrectly.
- A package was lost (in this case, we usually reprint and reship the order).
- There are small variations within a wholesale order. This is normal due to our processes.
- An item was damaged in transit.
If your order is fulfills the requirements for return please contact us.
Within 5-10 business days after approval.